What is Remote Help?
You might be far away, or spend too much time being IT support for family members, or maybe you live around Durham, Chapel Hill or Raleigh and just don't want to get out of your pyjamas. But you need IT support. We can now connect to your computer remotely to support you wherever you are. Regular clients can even opt to have support work done when they're away from their computer. It's the ultimate in convenience and minimizes downtime.
How does Remote Help work?
We use state of the art remote connectivity software called Citrix GoToManage from industry leader Citrix, which is safe, secure and takes just moments to set up. You have the option to stay on the phone with us during the remote support session and watch what we're doing, or go and enjoy some free time instead.
What can I use Remote Help for?
Remote Help is available for Mac and PC owners and is perfect for training, troubleshooting, software installations & upgrades, computer performance tune-ups, iPhone & iPad software updates, you name it! Use Remote Help for a lesson at work on Microsoft Excel, or to get yourself set up on Facebook and LinkedIn, or to learn how to use your Mac if you just switched from a PC.
So take this opportunity to get more out of your computer, reclaim your free time and do more of what you want to do. Remote Help from TheONbutton is just a phone call away!
Neil Berman, Helper-in-Chief, TheONbutton
